📣 Campus by HCL, Nagpur, Lucknow for Graduate Trainee   | No % Criteria 📣Batch- 2023/22/21/20

 Company: HCL (www.hcl.com)

– BE/ BTech/( All Branches) BCA/ B.Sc/ B.Voc B.Com/ BBA / BA.-2023/22/21/20 Batch
– Criteria : 60% and above in 12th and graduation.

 Skills:
– Good Communication Skills.
– Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required
– Should have knowledge of Windows Operating systems
– Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
– Disciplined, systematic problem-solving skills required
– Knowledge of Active Directory, Exchange 2003/2007
– Readiness to demonstrate a proactive attitude
 
Responsibilities:
– Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users
– Route problems to internal 2nd and 3rd-level IT support staff.
– Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
– Administer and provide User account provisioning.
– Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions
– Responds to telephone calls, email, instant messages, and assigned tickets from users;
– Assign work orders/incidents to appropriate support teams and follow up until closure.

 Job Location: Nagpur , Lucknow

For More Details /To Apply :

Visit : www.bit.ly/ProfoundHCL2023

Regards,
Placement Team
Profound Edutech Pvt Ltd